The Fortress Monitoring & Management System saves valuable time and frustration by creating a live, electronic inventory of all of the equipment on your network system that is accurate and current, with no labor or effort by your personnel or our technicians.
The system collects configuration and equipment details of over 100 different components for each device on your network system. In addition, bad hard disk drives or other devices that are in danger of failure are alerted to the Fortress N.O.C. before they actually fail and cause downtime for users and allow for true pro-active service to be performed without disturbing your staff.
Equipment Warranty Management
With the live information now available about your computing devices, all of the technical specifications for parts, upgrades and support purposes are immediately reported, accurate and totally up-to-date, minimizing time and labor costs associated with investigating these issues.
For name brand workstations, our system will detect the serial number and warranty tag numbers and make these available to the Fortress N.O.C. This provides one click connectivity for your technical team to obtain warranty and service support from the product manufacturers on your behalf. Software Management
We can now provide installed software usage statistics to help you maximize your software investment and ensure that only the appropriate software is installed on system. Our software version reporting helps to ensure that all users have the same software and they are running the latest available version.
There is detection and control in case unauthorized, unknown or unsafe software gets installed on your workstations or the network system. This, combined with complete monitoring and management of crucial anti-virus software on workstations, servers and firewalls, increases the protection of your system.
Remote Support
With your approval and authorization, through our tight and safe security, the Fortress technical team can connect to your system or a particular workstation, to provide effective remote support for immediate solutions to user issues.
This remote support can be made without the users’ interaction, if required and authorized, to allow work to be performed while the user is away from their desk or after hours, to minimize downtime or interruption to the user during their workday. Patch Management One of the most time-consuming and neglected functions is the installation of software patches and fixes that are required. Our system will deliver these patches to your servers and install them during off hours, saving not only countless costly technician hours but also without interruption to the users. Our system will install Microsoft software patches and fixes to your environment as fast as within minutes after their release, providing the best possible protection for your system. Mobile Workers
Included with our system is the ability to monitor and manage your mobile workers with their notebook computers. When a mobile worker is out of the office and connects their notebook computer to your network system, the system automatically detects that the notebook has arrived, and then it will “interrogate” the system silently, behind the scenes.
This “interrogation” will provide any relevant alerts, gather the equipment statistics for inventory management and ensure that none of the hardware elements have changed or are in danger of failure. These notebook computers will be closely monitored for any virus or suspicious activity that could infect or harm your system while attached to the network.
Call Fortress at (760) 598-0763or Email: info@fortressmonitor.com for more information.
